Privacy Policy — CallSharp AI

1. What We Collect

When you sign up or use CallSharp, we collect:

Your name, email address, and business information
Phone numbers (yours and your customers') for call routing
Call recordings and transcripts (used to power your AI receptionist)
Appointment and booking data entered during calls or SMS
Payment information (processed securely by Stripe — we never store card details)
Usage data (call minutes, SMS count) for billing purposes

2. How We Use It

To operate and improve the CallSharp AI receptionist service
To send you notifications about calls, bookings, and leads
To process your subscription and billing
To send transactional emails (appointment reminders, account alerts)
We do not sell your data to third parties

3. Your Customers' Data

CallSharp processes your customers' phone calls and SMS messages on your behalf. You are responsible for informing your customers that calls may be handled by an AI system. Customer data is stored securely, scoped to your account only, and never shared with other contractors or third parties.

4. Third-Party Services

We use the following trusted services to operate CallSharp:

Twilio — voice calls and SMS
Vapi.ai — real-time AI voice processing
OpenAI — AI language model for SMS responses
Supabase — secure database hosting
Stripe — payment processing
Vercel — application hosting
Resend — transactional email delivery

Each of these services has its own privacy policy and data processing agreements.

5. Data Security

All data is encrypted in transit (TLS) and at rest. Access to contractor data is strictly isolated — no contractor can access another contractor's data. We use row-level security on our database to enforce this at the infrastructure level.

6. Data Retention

Your account data is retained for as long as your subscription is active. After cancellation, data is retained for 30 days before permanent deletion. You can request immediate deletion by contacting us.

7. Your Rights

Access or export your data at any time
Request correction of inaccurate data
Request deletion of your account and data
Opt out of non-essential communications

8. Contact

For any privacy-related questions or requests, contact us at support@callsharp.ai